Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information in accordance with Australian privacy laws.

Last Updated: March 15, 2025 | Effective Date: March 15, 2025

About This Policy

Solinthurae operates under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and protect your personal information when you interact with our financial education services.

We're committed to transparency about our data practices. This document outlines your rights and our responsibilities regarding personal information we collect through our website, educational programs, and business interactions.

Information We Collect

We collect various types of information to provide our financial education services and improve your experience with Solinthurae.

Personal Details

Name, email address, phone number, postal address, and professional background when you register for programs or contact us.

Educational Information

Learning progress, course completions, assessment results, and participation in educational activities.

Technical Data

IP address, browser type, device information, and website usage patterns for service improvement and security.

Communication Records

Records of your interactions with our team, including emails, phone calls, and support requests.

How We Use Your Information

Your personal information helps us deliver quality financial education services and maintain our business relationship with you.

  • Providing access to educational programs and resources
  • Communicating about course updates, schedules, and important announcements
  • Processing program enrollments and managing your learning journey
  • Improving our educational content and delivery methods
  • Responding to your inquiries and providing customer support
  • Complying with legal obligations and maintaining business records
  • Sending relevant educational content and program information (with your consent)

Your Privacy Rights

Under Australian Privacy Law, You Have the Right To:

Access your personal information
Request corrections to inaccurate data
Understand how we use your information
File complaints about privacy practices
Request deletion where legally permissible
Opt out of marketing communications

To exercise these rights, contact our privacy team at help@solinthurae.com or call +61 490 766 193. We'll respond to your request within 30 days and guide you through the process.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our security practices include encrypted data transmission, secure server infrastructure, regular security assessments, and staff training on privacy protection. We work with trusted Australian-based service providers who meet our security standards.

While we maintain strong security measures, no system is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.

Data Retention Periods

We retain your personal information for different periods depending on the type of data and our legitimate business needs.

Active Program Participation
Personal and educational data retained throughout your enrollment and active participation in our programs.
7 Years After Program Completion
Educational records, certificates, and business communication maintained for verification and compliance purposes.
3 Years for Marketing Data
Contact information for marketing purposes (with consent) retained for three years or until consent withdrawal.
Immediate Deletion Upon Request
Personal data deleted promptly when legally permissible and upon verified request, subject to business and legal obligations.

Third-Party Sharing

We don't sell your personal information to third parties. We may share your information only in specific circumstances:

  • With trusted service providers who help deliver our educational programs (under strict confidentiality agreements)
  • When required by Australian law, court orders, or regulatory authorities
  • With your explicit consent for specific purposes you've approved
  • To protect our legal rights or investigate potential fraud or security issues
  • With professional advisors such as lawyers, accountants, and auditors under confidentiality obligations

All third-party partners must meet our privacy and security standards and are contractually obligated to protect your information.

International Data Transfers

Solinthurae primarily operates within Australia, and your personal information is generally stored and processed on Australian servers. In some cases, we may use international service providers for specific technical services.

When international transfers occur, we ensure appropriate safeguards are in place, including contractual protections and verification that receiving countries have adequate privacy laws or other appropriate protections.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content.

We use essential cookies for website functionality, analytics cookies to improve our services, and preference cookies to remember your settings. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

We use website analytics to understand user behavior and improve our educational resources. This data is anonymized and used solely for service improvement purposes.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you through email or prominent website notices.

Minor updates may be posted directly to this page with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Our Privacy Team

Privacy Questions or Concerns?

Email: help@solinthurae.com
Phone: +61 490 766 193
Mail: Unit 3/4 Pratt St, Reservoir VIC 3073, Australia
Response Time: We respond to privacy inquiries within 30 days

If you're not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.